Background:
As
enterprises have been growing far and wide, often international in scope, we
find ourselves as executives and managers with our talent spread farther and
farther, often at dozens and hundreds of locations. How do we ‘get a better handle 'on all this?
Overview:
Every
manager knows that the best — and fastest — way to learn a new skill is through
practice. That’s why we’ve packed this hard-hitting workshop with powerful
exercises...models . . . and case studies specifically designed for managers of
multiple locations.
This
is a unique opportunity to fine-tune your off-site management skills in an
environment where you don’t have to worry about making a costly mistake. This
is your chance to master proven-effective strategies that you can put to work
immediately.
When
you take part in this workshop, be prepared to roll up your sleeves . . .sweat
a little . . . and think a lot.
During
the session, you’ll examine off-site management challenges — and solutions —
with peers . . . practice techniques for getting poorly performing locations
up-to-speed . . . determine what the pros did right — and wrong — in real-world
case studies . . . and much more.
Back at the office, you’ll be able to turn around all your off-site concerns. You’ll know the inside secrets that’ll help you get multiple offices to follow your instructions to the letter . . . accurately monitor quality . . .and build strong, self-reliant teams you can count on.
What
We Will Cover:
Maintain
Order While Managing Long-Distance:
- How
to give multiple locations a business “road map” that’ll keep them headed in
the right direction.
- How
to create crystal-clear procedures that off-site staff will follow to the
letter
- Expert insight on “friendly” competition between sites . . . could this be doing your company more harm than good?
- Discuss
today’s long-distance management challenges and brainstorm possible solutions
- How
to quickly smooth things over when you have to lay down the law and enforce an
unpopular policy . . . from a distance
- The
one action you must take if you want to significantly slow down the paper blizzard
from multiple locations.
Stay
In Touch — And Control — No Matter What:
- How
to keep your finger on the pulse of off-site action without making employees
feel like “Big Brother” is watching.
- What
responsibilities you must shoulder alone . . .and when you can safely share the
load with off-site employees.
- A
common — but deadly — management mistake that’ll ensure an off-site office will
never trust your motives.
- Determine
the fastest way to get a poorly performing location up to speed.
- How
to quickly and accurately check the quality of products or services at any
location.
- The
inside secrets to creating a lasting bond between off-sites so every employee
feels like they’re on the same team.
Establish
Quality-Minded Teams You Can Rely On:
- How
to structure teams so they’ll pull together . . . no matter which site they’re
from
- How
to ease resentment at a satellite location when a home-office employee is
chosen for a promotion.
- The only way to handle teams that were established before your time without decreasing productivity.
- How
to build an “emergency response” team that’ll know what can be handled
independently . . . and when to call you immediately.
Troubleshoot Off-Site Problems Like A Pro:
- How
often you should be visiting each site . . . any less and you’re begging for
trouble
- Phone
or face-to-face? The best way to approach a site problem without alienating
anyone
- How
to put a stop to childish disputes between sites . . .without taking sides or
making matters worse
- Develop
a reward system that’ll motivate employees from all levels at every location
- How to determine whether you should coach . . . counsel . . . or warn the entire staff at a location about their performance.
- An action plan that’ll help you handle any “cover-up” you might find . . .no matter how large or small.
- How
to ensure the “isolation factor” won’t turn into a problem at remote locations.
By
attending, you will understand how to even more effectively:
- Boost
productivity at every location
- Significantly
cut down on paperwork
- Know
off-site employees are following the rules, period, including home-office rules
- Spot
problems even when you’re far away
- Are
you concerned about how much time and productivity your people are wasting?
- What
about lost energy, efficiency and effectiveness, especially because people are
so “spread out”?
- Would
you like to ‘tame the paper tiger’ and reduce so much needless paperwork?
- Have
you ever been concerned about people “following the rules” …you know, ‘out of
sight, out of mind’?
- Would
you like to be able to more effectively spot problems, even when you are
hundreds to thousands of miles away?
If
you answered “yes” to any of these questions, then come laugh, listen and learn
as Chris DeVany leads us all through those important topics, key questions and
answers we all need to be able to address effectively to improve our team
members’ and team’s performance, no matter how widely distributed everyone is!
Who
will Benefit:
- CEOs
- Senior
Vice President
- Vice
President
- Executive
Director
- Managing
Director
- Regional
Vice President
- Area Supervisor
- Managers/Leads at all levels
Chris DeVany is the
founder and president of Pinnacle Performance Improvement Worldwide, a firm
which focuses on management and organization development. Pinnacle’s clients
include global organizations such as Visa International, Cadence Design
Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over
500 other organizations in 22 countries.
He also has consulted to government agencies from the United States, the
Royal Government of Saudi Arabia, Canada, Cayman Islands and the United
Kingdom.
He has published
numerous articles in the fields of surviving mergers and acquisitions,
surviving change, project management, management, sales, team-building,
leadership, ethics, customer service, diversity and work-life balance, in
publications ranging from ASTD/Performance In Practice to Customer Service
Management. His book, “90 Days to a
High-Performance Team”, published by McGraw Hill and often accompanied by
in-person, facilitated instruction, has helped and continues to help thousands
of executives, managers and team leaders improve performance.
He has appeared
hundreds of times on radio and television interview programs to discuss mergers
and acquisitions (how to manage and survive them), project management, sales,
customer service, effective workplace communication, management, handling rapid
personal and organizational change and other topical business issues. He has served or is currently serving as a
board member of the International Association of Facilitators, Sales and
Marketing Executives International, American Management Association, American
Society of Training and Development, Institute of Management Consultants,
American Society of Association Executives, Meeting Professionals International
and National Speakers Association. Chris
is an award-winning Toastmaster’s International Competition speaker. He recently participated in the Fortune 500
Annual Management Forum as a speaker, panelist and seminar leader.
Chris has
distinguished himself professionally by serving multiple corporations as
manager and trainer of sales, operations, project management, IT, customer
service and marketing professionals.
Included among those business leaders are Prudential Insurance, Sprint,
BayBank (now part of Bank of America), US Health Care and Marriott
Corporation. He has assisted these
organizations in mergers and acquisitions, facilitating post-merger and
acquisition integration, developing project management, sales, customer service
and marketing strategies, organizing inbound and outbound call center programs,
training and development of management and new hires, and fostering corporate
growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.
Enrollment Options
Tags: handling virtual team, chris devany, multiple locations, remote team,